0%
Missed callers call a competitor
Only 42% of people leave a voicemail. The rest move straight to the next company on the list.
CallRail survey of 1,000 US consumers, Sept 2025
For residential HVAC · 3–20 trucks
Every call answered. Every estimate followed up. Every sold job counted.
You already pay for the calls, leads and estimates. Pilot Light makes sure you never lose a job you've already paid to get — without hiring more office staff.
Always on, 24/7 — like the flame that never goes out.
The leak
You don't need more leads.
You don't need more leads.
You're losing the ones you already have.
Owners pay for demand with ads, trucks and reviews. The money leaks out between the phone ringing and the job being sold. Here's where — every number with its source.
0%
Of calls booked (small shops)
HVAC shops book 38% of calls on average; shops with fewer than 5 techs book just 24%.
ServiceTitan, 3,000+ trade businesses (2022)
0%
Want to book after hours
Homeowners expect to reach you any time — and 66% of owners say after-hours is their top challenge.
Scorpion 2026 report
0%
Can't tie spend to revenue
Two-thirds of owners can't connect their marketing spend to the jobs it actually brings in.
Scorpion 2026 report
$0
Median cost per search-ad lead for AC work
Every unanswered call or unworked estimate throws that money away.
LocaliQ 2025 Search Ad Benchmarks (3,211 US campaigns)
$0
An average system replacement
A single saved job can pay for months of coverage. One missed one walks out the door.
ConsumerAffairs (2026); ACCA & Farmington
What's at stake
Every one of these is a job you already paid to win.
The ad spend, the trucks, the reviews, the brand on the door — all of it exists to make the phone ring. When a call goes to voicemail or an estimate goes quiet, that whole investment walks out the door. Pilot Light is the always-on flame that keeps it from going cold.
- No-heat and no-cool calls answered the moment they ring
- Every replacement estimate followed up until it's a yes or a no
- Every lead tied back to the truck, ad or sign that earned it
What we do
Catch. Close. Count.
One system, built for your business and running in the background. Your team learns no new software — we build it, test it, and watch it every day.
CatchEvery call & lead answered
An AI receptionist trained on your business answers missed and after-hours calls in your company's name — 24/7, within 60 seconds.
- Books Service & Estimate Visits straight onto your calendar
- Urgent no-heat / no-cool calls text you right away, any hour
- Website leads get a reply in under a minute
- Confirmations & reminders so fewer visits no-show
CloseMore estimates turn into jobs
Every open estimate gets friendly, steady follow-up for 30 days — so no quote is ever forgotten and the comfort advisor knows exactly who to call.
- Planned texts & emails over 30 days (days 1, 3, 7, 14, 30)
- A reply alerts your advisor with a task to call back
- We revive your unsold estimates from the last 90 days
- Optional add-ons: review & tune-up reminders
CountYou see exactly what works
Every lead gets a source and a label. Every week you see where jobs come from — so you stop guessing where your marketing money actually works.
- Weekly report: every lead, its source, every booked job
- Monthly cost-per-lead for each source
- Customers, vendors & spam never counted as leads
- Bad reviews reach you the same day, so you reply calmly
Count, in practice
One simple report, every Friday
No dashboards to learn. Just a clear answer to one question: where did this week's jobs come from — and which leads booked?
- The week at a glance: calls answered, leads, jobs booked
- New leads by source with booking rate
- One thing we're improving next week
Weekly Report · Example
Illustrative — not real client data
142
Calls answered
31
New leads
19
Jobs booked
Google Ads11
Local Services Ads8
Google Map listing6
Referrals4
Truck signs2
Each lead labelled: Confirmed · Self-reported · Unknown
The Always-On Promise
We promise only what we control — and put it in writing.
No revenue guarantee. No money-back gimmicks. Just the things we can actually stand behind, every day you're with us.
1
Live in 14 days
Up and running within 14 days of your onboarding list — or a free day for every day we're late.
2
Always on
Every call forwarded to us is answered, 24/7, and every booked job reaches your calendar and your office.
3
Fixed fast
If something on our side breaks, we start fixing it the same business day — and credit you free days.
4
Honest reports
Every lead and its source, every week. Customers, vendors and spam are never counted as leads.
5
Month to month
No long contract. Cancel any time before your next billing date. We earn your business every month.
This is a summary. The signed service agreement has the full terms. Free days move your next billing date later and have no cash value.
How we start
From hello to live in 14 days
Most onboarding items take just a few minutes. We do the building, testing and setup — with you, not on top of you.
Step 01
Free missed-call check
We call your line after hours and at busy times, then show you what happens to each call.
Step 02
15-minute call
We look at your calls, estimates and ads together and tell you honestly if we can help.
Step 03
Sign & send details
Pay month one, then send the short onboarding list — most items take minutes.
Step 04
Go live in 14 days
We build and test everything and set up call forwarding with you.
Step 05
Results every week
Every lead, its source and every booked job — in one simple report.
Who it's for
Built for residential HVAC — not everyone
A great fit
- Residential HVAC in the US or Canada with 3–20 trucks
- Sells replacements — new systems, free estimates, financing
- Gets calls after hours or when everyone's busy
- Gives estimates that sometimes go quiet
- Already pays for ads or lead sites
Not a fit (yet)
- Commercial or new construction only
- 1 to 2 trucks
- Not ready to call booked customers back within 1 business day
- 20+ trucks or several locations — ask us about a custom plan
Pricing
One system. Everything included.
Your plan is based on how many trucks you run — a bigger shop sends us more calls, leads and estimates to catch, close and count, so you only pay for the work we actually do. We'll walk you through your exact number on a quick call, once we understand your business.
Your next step
Get your plan & price on a 15-minute call
We keep the number off the page on purpose. The right plan depends on your trucks, your call volume and your goals — so we'd rather understand your shop first, then show you exactly what it costs and what it returns. Most owners are surprised it's less than one saved job.
- We look at your calls, estimates and ads together
- We tell you honestly whether we can help
- You leave with your exact plan and price — no guessing
- No pressure, no obligation, no setup fee
No setup fee
Month to month
Cancel anytime
Every plan includes
- 24/7 AI receptionist for missed & after-hours calls
- Instant replies to website & online leads
- 30 days of follow-up on every open estimate
- Weekly report: every lead, source & booked job
- Monthly cost-per-lead by source
- All software, phone numbers, texting & calling costs
Month 1 is paid when you start. Month 2 is due 30 days after go-live — so you see a full month of results first. Optional add-ons priced separately.
Plans scale fairly with your fleet:
3–5 trucks
6–10 trucks most common
11–20 trucks
20+ / multi-location
Start here — it's free
See what your phone is costing you
We'll call your business line after hours and at busy times, then send you exactly what happens to each call. No pitch, no pressure — just the truth about the jobs slipping through.
Questions
Straight answers
It's an AI receptionist trained specifically on your business — your booking rules, your service area, your tone. It answers in your company's name, books jobs onto your calendar, and texts your office the full details. Urgent calls reach you and your office directly, any hour. We're honest that it's AI; what matters to you is the outcome: booked jobs.
No. We build, test and run the whole system in the background and set up call forwarding with you. Booked jobs land on the calendar you already use, and your office gets one clear text per job. There's nothing new for your team to log into.
Within 14 days of receiving everything on your onboarding list — most items take just a few minutes to send. If we're late, you get a free day of service for every day we're late. That's part of the Always-On Promise.
Never. We're month to month from day one. You can cancel any time before your next billing date, just by emailing us — and service runs to the end of the paid month. We earn your business every month.
No — and we'll never pretend to. We promise only what we control: answering every forwarded call, following up every estimate, and reporting every lead and its source. Those are the gaps that lose jobs, and those are what we fix.
Most reliable first: dedicated tracking numbers, website tracking, and matched lead lists from your ad sources — all labelled "Confirmed." If none of those apply, the receptionist asks "How did you hear about us?" (labelled "Self-reported"). A confirmed source is never overwritten by a weaker one.